Unitree

Service

Service & Warranty

Regional service center, spare parts warehouse, and SLA-based service packages.

Basic

Included

For all buyers

  • 12-month warranty
  • Remote diagnostics
  • Firmware updates
  • Email support
  • Documentation access
Recommended

Pro

from $200/mo

For business

  • 24-month warranty
  • On-site engineer
  • Replacement robot during repair
  • Priority support
  • Phone & messaging 24/7
  • Regional spare parts warehouse

Enterprise

On request

For large projects

  • SLA: 4-hour response
  • Dedicated engineer
  • Preventive maintenance
  • Staff training
  • Integration with your monitoring system
  • Quarterly audit